Individual Psychology Services

This service is designed for people who have a formal diagnosis or a stack of clinical reports but aren’t sure what to do with them. It is right for you if:

• You feel your reports describe your “deficits” but don’t offer a practical way forward.

• You find it hard to explain your support needs to NDIS planners, employers, or family members.

• You want to turn clinical recommendations into a visual “Roadmap” or a set of daily habits.

Essentially, if you are tired of paperwork and ready for a plan of action, this service is for you.

The relationship between you and your psychologist is the most important part of the process. You should feel heard, respected, and like we are “speaking the same language.”

To ensure we are a good match, we use a detailed online enquiry form as our first point of contact. This allows me to review your goals and ensure my expertise aligns with what you need.

Your Choice Matters: Even after we meet, you always have the right to decide if the fit is correct for you. If at any point you feel we aren’t the right match, we won’t be offended! Finding the right “click” is essential for progress, and if we aren’t it, we can often suggest other clinicians or pathways that might suit you better.

Yes. All clinical notes and personal details are stored in a secure, encrypted practice management system. Your information is not shared with anyone (including your GP, the NDIS, or your employer) without your explicit written consent.

There are only a few legal exceptions to this, such as if there is a serious risk of harm to yourself or others, or if a court subpoenas your records. We will discuss these “limits of confidentiality” in detail during our first meeting so you can feel completely secure in our work together.

Flexibility is key to our service, and we offer two main options for our sessions:

• Office-Based: We have a professional office space available if you prefer a consistent, quiet, and contained environment.

• Mobile & Community-Based: We can meet in your home, at your workplace, or in a community setting. This is often best for goals that involve “real-world” practice, like navigating a sensory-heavy environment or building independence in your local area.

How we decide: The choice of location is a collaborative decision. While we value your preference, we also use clinical judgment to determine which setting is most appropriate to meet your specific needs at the time. For example, if we are working on a highly sensitive or confidential topic, an office setting might be clinically recommended for privacy and safety. Conversely, if we are working on functional independence, the “real-world” environment may be the most effective place to see progress.

We will discuss and review the best setting for our work together during your intake and throughout our sessions.

The first session is an “Intake and Discovery” session. It is a collaborative space designed to ensure we have a clear path forward before we begin our work together.

During this appointment, your psychologist will:

• Gather Information: We will discuss your current situation, your concerns, your background, and any relevant history.

• Understand Your Goals: We will take the time to understand your specific reasons for seeking support, what you are expecting from the service, and what you hope to achieve.

• Review the Essentials: We will review your intake paperwork and explain important aspects of the service, such as our privacy and confidentiality policies.

• Clarify the Plan: You are encouraged to ask any questions you have. We will clarify how we can support you, discuss the likely length and frequency of sessions, and confirm any specific reporting requirements.

Clinical Alignment: Our priority is ensuring you get the right support. If, during this first meeting, we believe there is a more appropriate practitioner or organisation to assist you, we will explain this clearly and help arrange a referral for you. This first session is the beginning of turning your concerns into a structured roadmap for progress.

Yes. We offer secure, video-based telehealth sessions for all our services, including therapy, family consultations, and professional reflective practice.

Telehealth is a flexible and effective option that can be used as your primary mode of support or as a “pivot” when a face-to-face visit isn’t possible (e.g., due to illness or travel).

• Clinical Benefits: For many clients, especially those with sensory sensitivities or mobility barriers, meeting from the comfort of their own environment can lead to more relaxed and productive sessions.

• Professional Flexibility: For agencies and individual professionals, telehealth allows for seamless reflective practice without the logistical hurdle of travel, making it easier to fit into a busy schedule.

• Security & Ease of Use: We use a secure, clinician-grade video platform that is encrypted to meet Australian health privacy standards. You don’t need to download any complex software – simply click the link sent to your email at the time of your appointment.

As with all our services, we use our clinical judgment to ensure telehealth is the right fit for your goals. If we feel a particular session would be more effective in person, we will always discuss this with you.

We understand that life, especially in the context of disability and family support, can be unpredictable. However, because we reserve a significant block of time for your session (and often coordinate travel to your location), we require a minimum of 48 hours’ notice for any cancellations or changes.

• Late Cancellations: Cancellations or reschedules made with less than 48 hours’ notice will incur the full session fee.

• Why we have this policy: This allows us to maintain a sustainable service and offer that time to other families or individuals on our waitlist who may be waiting for support.

We recommend notifying us as soon as possible via email or phone if you cannot make your scheduled time.

The easiest way to start is by filling out our online enquiry form. This allows you to provide a brief overview of what you are looking for so we can ensure we are the right fit for your needs.

Once we receive your enquiry:

1. Initial Review: We will review your information to ensure our current capacity and expertise match your goals.

2. Discovery Call: We may schedule a brief, 15-minute phone call to discuss the next steps and answer any immediate questions.

3. Intake: If we decide to move forward, we will send you the necessary intake paperwork and schedule your first session.

If you have a general question, you can also reach us via email at admin@brightseedpsychology.com.